|
Already a Member? Login Here
|
What is a scammer and how do I protect myself from them?
How do I change my password?
Can I change my username?
I registered but I never got the activation e-mail?
How do I change or update my profile?
How do I switch on/off notifications?
The system won't let me send any more messages
Can deleted messages be recovered?
I received an email notification of a new private message but I cant find a message?
How do I switch on/off new message notifications?
Searching returns no results!
Q: What is match2be
A: match2be.com , is the premier online dating site that helps single men and women to meet other singles looking to make a true connection.
Unlike other dating sites that simply list statistics, our profiles ditch the
"500 questions" and let you connect freely with other singles. Create your
personal profile, upload photos of yourself, email other members or
chat instantly with other single men and women
back to top
Q: Tips on staying safe when dating online
A: - Don't post personal information. Wait until you feel comfortable with an individual before telling them things like your phone number or place of work or address.
- Never give out your bank account details or any other financial information. If you are approached by any member then report them immediately.
- Don't let anyone pressure you into giving away more information than you want to.
- Beware of solicitation
– watch out for anyone offering financial advice or asking for charitable contributions.
- Even if you're arranging to meet someone, do not give out any unnecessary personal details such as your home address.
- If you feel unsure or threatened by someone's behaviour, stop contact with them immediately. Visit their profile and use the Block button to prevent any further contact. It is against match2be.com terms and conditions to harrass any member and violation of this policy can lead to account suspension.
back to top
Q: What is a scammer and how do I protect myself from them?
A scammer is a fake profile using the website for commercial purposes. Illegal advertisement, redirection to other websites where you have to pay, asking for credit card details or money - these are scammers' most frequent activities. As our members join match2be for communication with genuine people, not fake profiles extorting their money, our Customer Service constantly restricts the activity of scammers' profiles. If you suspect a member of being a scammer, use the "Report" button in the member's profile or inbox to report them. We also don't recommend that you provide your personal details (like email address or phone number) to members you've only just started talking to. We can protect you from scammers on the website, but we can't do that if you continue to have conversations by phone, email or instant messenger.
back to top
Q: I forgot my password, what do I do?
A: Reset your password here. Be sure to input the email address you used to create your account.
Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.
back to top
Q: I registered but I never got the activation e-mail?
A: First of all, check your junk mail folder. Hotmail and other free e-mail services frequently update their spam filters. Then check that you can receive e-mails. We frequently receive notification of failed e-mail delivery because an e-mail address is invalid or the account has exceeded its storage capacity. Before contacting us, test your e-mail address and make sure you can receive messages to the e-mail address specified during the match2be sign up process. To have the activation email resend Click here. If you have checked the above and still have not received an activation e-mail then use the "Contact Us" menu option.
back to top
Q: Searching returns no results!
A: We have thousands of singles on match2be.com with new members joining every day. To see more of these singles, try expanding your age range or leave city blank to see ALL singles currently on match2be.com. The number one reason people fail for find someone on this site is down to lack of information in their member profile. Far too many people leave profile fields with their default settings and upload no pictures of themselves. Then they wonder why no one is interested in communicating with them! Members who are reluctant to reveal any details about themselves are viewed with extreme suspicion and ultimately have an unfulling experience on match2be. To modify your profile click the EDIT PROFILE from the menu bar at the top of each page. Complete the fields and try to describe yourself as creatively as possible. Humour goes a long way... When you are finished don't forget to click the "Submit" button to save your changes.
back to top
Q: How do I change or update my profile?
A: Simply select "MY PROFILE" from the user menu at the left side of each page.
back to top
Q: How do I switch on/off new message notifications?
A: - Click SETTINGS
- Change the value of "Notification settings" to either Yes or No
- Click the Submit button to save changes.
Once switched off you will not receive any further notifications. Please note that messages are queued for delivery so it may take up to 1 hour before the changes take effect.
back to top
Q: How do I delete email messages from my Inbox or Sent folder?
A: To delete email messages, login to your account, then select "MAIL" found at the top of each page. Then click on the “INBOX” or “SENT” folder links and check the box next to each message you want to delete. Finally, click the "DELETE SELECTED" link at the bottom right of the message list.
back to top
Q: The system won't let me send any more messages
With a free account you can:
1) Store up to x amount of messages, including sent messages;
2)If you exceed any combination of these limits then you will not be able to send any further messages. You will need to delete some of your old messages if you have exceeded your storage limit. Sign up for premium membership and these limitations will be removed from your account!
back to top
Q: Can deleted messages be recovered?
A: Unfortunately, deleted messages cannot be recovered. As match2be is mostly a free resource, we use a proprietry messaging system that is designed to conserve space. Messages are deleted in real time, they are not stored in a trash folder.
back to top
Q: I received an email notification of a new private message but I cant find a message?
A: There is few options:
- Sometimes a spammer gets through our screening and in the process of deleting the spammer their sent messages are deleted as well.
- Another reason for not finding the message could be that your mailbox is full. The message counter displays all the messages you have sent and received. When you view your messages you will notice there is an "INBOX" and "SENT" menu option. The combination of messages in these two folders makes up your total message count. To receive new messages you'll need to delete some of the old messages.
- Unread messages will be purged every 120 days.
back to top
Q: What is the match2be Photo Policy?
A: If you choose to upload photos, you must have one Primary Photo, and then you can optionally have several Secondary Photos. Please follow the basic rules outlined below when uploading photos.
- First photo must be a "headshot."
If you are going to upload photos of yourself, at least one
must be a "Primary Photo" (A Photo of you only) that can be used for your
primary profile photo. If you do not
want to upload a photo showing your face, then please don't upload
any photos, this way you respect those who choose to
exclude profiles without a photo from their Match results.
- Only of you, no group photos.
Your
primary photo must be of you, and ONLY you. No
one else should be in the photo with you (friends, babies, children,
pets, etc.).
back to top
Q: Can I change my username?
A: You are unable to change your username from your account. If you need to have your username changed, please contact Customer Service.
back to top
Q: The site is not working / The site looks weird after a update?
A: If the site looks weird at parts, try the following:
1. Try refreshing/reloading the page as your browser may have parts of the old site cached (stored) locally on your computer. The problem could also be related to using an old browser, if this is the case then please download a self updating browser like Mozilla Firefox or Google Chrome. We are using these browsers without problem.
2. Clear browsing history and cookies. To clear your browsing history on Mozillan Firefox go to: Tools -> choose Clear Recent History. On Explorer go to: Tools -> Internet Options -> choose Browsing history and delete.
match2be uses cookies and Java Script. Make sure they are turned on. If the site is still not working properly, please contact Customer Service.
back to top
Q: How can I change my password?
A: Click "Setting" from the top menu. Enter your new password, enter it again for confirmation and then click the Update button.
back to top
